Gabriela Nef Ojeda asked 9 months ago
Hi everyone,
My website just crash down. I cannot access it.
The following message is displayed on a white screen “Fatal error: Out of memory (allocated 120848384) (tried to allocate 12288 bytes) in /home3/cca/public_html/wp-content/plugins/cornerstone/includes/elements/mixins/modal.php on line 224”
Not sure how to proceed. It won’t even let me log in back to the admin screen.
Please help!
Shawn Hesketh Staff answered 9 months ago
Hi Gabriela,
So sorry to hear your site is down. Based on the error message, the web server where your site is hosted has run out of memory, so you’ll need to reach out to the support team for your web hosting company to resolve this.
This is not an issue you can resolve on your own, particularly if you’re unable to log into your administration area.
A more long-term fix may be to disable the Cornerstone plugin, which appears to be the culprit. But if your site relies on this plugin, you’ll likely need to increase the memory on your server by upgrading your hosting plan to one with more resources.
Hope this helps point you in the right direction, and I hope you get this resolved ASAP.
